Warranty Coordinator

Atlanta, GA

Full Time

Mid Level

For over 70 years, McKenney’s has attracted the best people, as well as the best customers, and we pride ourselves on consistently performing above customer expectations. We are constantly challenging ourselves to strive for improvement. As a third-generation family-owned company, we are financially strong and one of the most technology-driven mechanical contractors in the country.

We are actively seeking a detail-oriented and proactive Warranty Coordinator to join our team. You will be responsible for managing and coordinating all warranty-related activities for mechanical systems, including HVAC, plumbing, and piping installations. The ideal candidate will possess strong administrative skills, technical understanding of mechanical systems, and a customer-service mindset to ensure timely and accurate resolution of warranty claims.

Key Responsibilities:

· Coordinate and process warranty claims for HVAC, plumbing, and mechanical systems installed in commercial and industrial projects.

· Maintain and update warranty logs, including tracking of warranty periods, start-up dates, and claim statuses.

· Serve as the primary point of contact for clients, subcontractors, vendors, and field personnel regarding warranty issues.

· Review and interpret equipment submittals, O&M manuals, and manufacturer warranties to determine claim validity.

· Schedule and dispatch service technicians or subcontractors to address warranty-related issues.

· Document all communications, repairs, and resolutions in internal systems.

· Ensure all required documentation (pictures, reports, claim forms) is collected and submitted accurately.

· Follow up with manufacturers and suppliers to resolve warranty disputes or obtain replacements.

· Support project closeout process by compiling and distributing warranty packages to clients.

Qualifications:

· High school diploma or equivalent required; Associate’s or Bachelor's degree in construction management, mechanical engineering, or a related field preferred.

· 2–4 years of experience in warranty coordination, service dispatch, construction administration, or related roles within the mechanical or general contracting industry.

· Working knowledge of commercial HVAC, plumbing, and mechanical systems.

· Strong organizational skills and attention to detail.

· Excellent written and verbal communication skills.

· Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with project management software such as Procore, CMiC, or Viewpoint is a plus.

· Ability to work independently and collaboratively in a fast-paced environment.

Preferred Traits:

· Problem-solver with a customer-first mindset.

· Comfortable reading construction documents, submittals, and system specifications.

· Skilled in time management and follow-through.

· Able to handle multiple priorities under tight deadlines.

Working Conditions and Physical Effort:

· Work is usually performed in a typical interior office environment.

· No or very limited exposure to physical risk.

· No or very limited physical effort is required.

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.

Apply for this position

Required*

Apply with Indeed

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Who referred you to this position? Enter their first and last name here.

What's your highest level of education completed?*

Desired salary*

Do you have a basic understanding of mechanical systems (HVAC, plumbing, piping, etc.)?*

Do you have a strong attention to detail for tracking warranty periods, claim deadlines, and service logs?*

Do you have experience organizing and maintaining documentation (e.g., spreadsheets, databases, physical files)?*

Do you convey an exceptions customer service demeanor at all times (i.e. communicate clearly and professionally with clients, vendors, and internal teams)?*

Do you have experience coordinating between multiple departments, such as field operations, service technicians, vendors, and/or project managers?*

Are you authorized to work in the United States?*

Will you now or in the future require visa sponsorship to work in the United States?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

BUILD YOUR CAREER WITH MCKENNEY’S

Warranty Coordinator

Apply for this position